Resources
Build skills and confidence for the conversations that matter.
Explore practical guides developed by James Chicanot to strengthen conflict competence, communication, emotional fitness, and leadership.
Browse a sample, then request a complimentary copy of any handbook, and it will be emailed to you directly.
Conflict Competent Leadership™ Handbook
A practical guide to leading through conflict using attitude, process, and skills. Includes reflection questions to strengthen leadership and constructive engagement.
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“How intentional am I about shaping the conditions for a meaningful conflict conversation before diving into the issues/subject matter?”
Communicating in Conflict Handbook
Practical tools for staying calm, curious, and clear in difficult conversations. Learn to listen, express what matters, and move toward shared understanding.
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“What matters most for you in this?”
“When you say ___, what does that look like in practice?”
C.A.L.M. Feedback Handbook
A structured, six-step approach to giving clear, respectful, and constructive performance feedback. Helps leaders encourage dialogue, learning, and meaningful follow-through.
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“Identify the specific performance issue (what happened, when, where).”
“Gather examples and evidence (dates, actions, impacts).”
Getting a Grip Handbook
A practical guide to emotional fitness and self-regulation in conflict. Includes exercises to recognize triggers, manage reactivity, and respond with greater composure.
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“What are your top 3 triggers in conflict? Write them down.”
“When these triggers appear, how do you usually feel and respond?”
Conflict Competency Assessment™
A self-reflection tool to explore your strengths and development opportunities across five dimensions of conflict competence. Includes a personal profile and guidance for focused practice.
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Request a complimentary handbook by email, or express interest in receiving the forthcoming assessment.
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Want help putting these ideas into practice? Connect with James about workshops, coaching, or advisory support.